Privacy Policy

Last updated: 3 April 2026

1. Who we are

Ecaddie Limited is a UK-registered company specialising in golf equipment and accessories. We sell through our website (ecaddie.co.uk) and through third-party marketplaces including eBay, Amazon, and TikTok Shop.

Contact: [email protected]

2. What personal data we collect

When you place an order with us, either directly through our website or through a marketplace, we receive and process the following personal data:

Your name
Delivery address
Email address (where provided by the marketplace)
Telephone number (where provided by the marketplace)
Order details and transaction history

We do not collect or store payment card details, bank account information, or other financial account data. All payment processing is handled by the respective marketplace or payment provider (such as PayPal or Stripe).

3. How we collect your data

We receive your personal data in the following ways:

Directly from you when you place an order on ecaddie.co.uk or create an account
From marketplace platforms (eBay, Amazon, TikTok Shop) when you purchase one of our products through those channels

4. Why we collect your data and our lawful basis

We process your personal data under the following lawful bases as defined by the UK General Data Protection Regulation (UK GDPR):

Contract (Article 6(1)(b)): To fulfil your order, arrange delivery, and provide after-sales support.
Legal obligation (Article 6(1)(c)): To comply with tax, accounting, and consumer protection laws.
Legitimate interest (Article 6(1)(f)): To detect and prevent fraud, maintain system security, and analyse sales performance to improve our service, where this does not override your rights.

5. How we use your data

Your personal data is used for the following purposes:

Processing and fulfilling your order
Arranging shipping and delivery
Communicating with you about your order (dispatch notifications, delivery updates, customer service)
Processing returns and refunds
Complying with our legal and tax obligations
Internal business analytics and reporting

We do not sell your personal data to third parties. We do not use your data for marketing purposes unless you have explicitly opted in.

6. Who we share your data with

We share your personal data only where necessary to fulfil your order or comply with the law:

Shipping and courier providers, to deliver your order
Marketplace platforms (eBay, Amazon, TikTok Shop), as required by their terms of service for order management and customer service
HMRC, where required by tax legislation
Law enforcement or regulatory authorities, where required by law
Accounting software providers (e.g. Intuit QuickBooks), for bookkeeping, tax filing, and financial reporting purposes.

We do not share your data with any third parties for their marketing purposes.

7. Where your data is stored

All personal data is stored on a secure server located in Manchester, United Kingdom. Your data is not transferred outside of the United Kingdom.

Data is encrypted in transit using TLS 1.2 or above and encrypted at rest using AES-256 encryption.

8. How long we keep your data

Order and transaction records: 7 years from the date of the transaction, as required by HMRC for tax record-keeping.
Customer account data: For the duration of your account plus 7 years for tax compliance.
Website logs: 12 months, then permanently deleted.

If you have not placed an order or interacted with us for 12 months and there is no legal obligation to retain your data, it will be deleted.

9. Your rights

Under UK GDPR, you have the following rights:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request that we correct any inaccurate data.
Right to erasure: Request that we delete your personal data, where there is no legal obligation to retain it.
Right to restrict processing: Request that we limit how we use your data.
Right to data portability: Request your data in a structured, commonly used format.
Right to object: Object to processing based on legitimate interest.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Cookies

Our website uses cookies to provide essential functionality and improve your experience.

Essential cookies: Required for the website to function, including shopping cart, login sessions, and cookie consent preferences. These cannot be disabled.

Analytics cookies: We use analytics tools to understand how visitors use our website. This data is anonymised and used solely to improve our service.

Third-party cookies: Our website uses a Facebook pixel for advertising measurement. This may set cookies on your device. You can manage your cookie preferences through your browser settings or through the cookie consent banner on our website.

11. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any website you visit.

12. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk Telephone: 0303 123 1113

14. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: [email protected]