These terms apply to Golf Gift Cards bought from Ecaddie Limited (trading as ecaddie) at ecaddie.co.uk. By buying or redeeming a gift card you agree to them. They sit alongside our general Terms & Conditions and Privacy Policy.
1. What a gift card is
An ecaddie gift card is a digital voucher for a fixed amount (£25, £50, £100, £250 or £500). It is sold at face value and delivered by email, either to you or to the recipient you name, on the day you choose. We do not post physical cards. The artwork on the card (standard, seasonal or birthday) has no effect on its value or how it works.
2. How long it is valid
A gift card is valid for two years from the date of purchase. The Redeem link in the gift card email must be used within that time. After two years the card expires: it can no longer be redeemed and its value cannot be refunded or reissued. The purchase date is shown on the order confirmation and the gift card email.
Once a gift card has been redeemed, its value is held as store credit on the recipient’s Ecaddie account. Redeemed store credit does not expire.
3. Redeeming a gift card
- Click Redeem your gift card in the email. If the recipient does not have an Ecaddie account, a free one is created in a moment.
- The full value is added to the account as store credit. At checkout choose Store credit as the payment method.
- Credit can be spent on anything sold at ecaddie.co.uk, across as many orders as you like, until it is used up. If an order costs more than the credit on the account, the difference can be paid by any other payment method we offer.
- Gift cards and store credit can only be used on ecaddie.co.uk. They are not valid on our eBay, Amazon or TikTok Shop listings or in person.
4. Restrictions
- Gift cards and store credit cannot be exchanged for cash, in whole or in part, and no cash change is given.
- Store credit cannot be used to buy another gift card.
- Gift cards may not be resold or used for any commercial purpose without our written agreement.
- No interest is paid on gift card balances or store credit.
- Each gift card can be redeemed once, onto one account.
5. Cancelling and refunds
If you bought a gift card and change your mind, you can cancel it within 14 days of purchase, provided it has not been redeemed, and we will refund the purchase to the original payment method. Once a gift card has been redeemed it cannot be cancelled or refunded. If an order paid with store credit is refunded, the refund is returned to the store credit on the account.
6. Delivery and lost emails
The gift card email is sent at around 9am UK time on the send date you chose, or as soon as your order is paid if you chose today. Please check the recipient’s email address carefully: we send the card to the address given at purchase and are not responsible for a card sent to an address entered incorrectly. If the email has not arrived, ask the recipient to check their junk folder, then contact us through the Contact Us page and we will resend it. Treat the Redeem link like cash: anyone with the link can redeem the card.
7. Misuse
We may cancel a gift card or store credit that has been obtained fraudulently, bought with a payment that is later reversed, or used in breach of these terms.
8. General
We may update these terms from time to time; the terms in force when a gift card is bought apply to that card. These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights. Questions about a gift card can be sent through the Contact Us page.