Refund And Returns Policy

Our refund and returns policy lasts 30 days. If you would like to return an item please read the details below:

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. If the item was purchased New then it must also be in the original packaging.

Please note, any customisation services and additional work are non-refundable and would be deducted from a refund value if the item(s) are returned within the returns period. An example of this would be installation of a new grip/s, modifications to shaft length etc.

Unwanted Items or Change of Mind

The buyer is responsible for return postage cost and insurance (£10 label for UK orders with an order value of up to £150 and £15 label for UK orders over £150). The Items must be returned unused and in the same condition. To arrange a return please contact us at [email protected].

Faulty or Item not as Described

Please contact us via email with the reasons for the return and we will provide you with a pre-paid return shipping label. Any faulty items must be returned in full, including any broken parts, for inspection by ourselves prior to issuing a refund.

Order Cancellation / Excessive Returns

Ecaddie reserves the right to cancel an order or withdraw the returns policy of an individual or company in the event multiple returns have occurred within a calendar year or items have previously been returned in poorer condition than when purchased.

Additional non-returnable items:

Gift cards
Downloadable software products

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7 days. Items purchased with store credit will be refunded to your store credit balance.

Late or missing refunds

If you haven’t received a refund yet please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Some items may have limited quantities and therefore cannot be exchanged for the same item.